Delaware Business Systems

Service Agreement Comparison Chart

	Bronze	Silver	Silver +	Gold	Gold +
Phone Support 7 days/week	X	X	X	X	X
Remote Desktop Support	X	X	X	X	X
Membership in DBS Rewards Program	X	X	X	X	X
Priority Service over Non-Contract Customers	X	X	X	X	X
Discounts for CC Processing through DBS	X	X	X	X	X
Discounted Pricing on Hardware Replacements		X	X	X	X
Discounted Onsite Training		X	X	X	X
Mon-Fri Onsite Support (excluding Holidays)		X	X	X	X
Loaner Equipment when needed		X	X	X	X
No Travel Charges		X	X	X	X
Technician assigned to your account			X		X
Annual Software Upgrades included			X		X
Preventative Onsite Checkup			X		X
One-on-One Consultations			X		X
Evening, Weekend & Holiday Coverage				X	X
For more information, contact our Contract Salesperson by clicking HERE