Delaware Business Systems

		Catapult FAQ

		POS • Credit Cards • Office

1.	QUESTION	How can I tell what version of Catapult I am Running?
	ANSWER	On the main screen click on HELP > ABOUT ECRS CATAPULT. It will be displayed on the bottom left (ex. Version 3.2.33 G)

2.	QUESTION	My Point of Sale station is running a little slow. Is there anything I can do?
	ANSWER	Yes, you can "reset local data." To do this, on the main screen click on TOOLS > RESET LOCAL DATA. Click on YES when it asks if you are sure & OK when it is finished.
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3.	QUESTION	I have a red box in the bottom right corner of my Point of Sale screen. What does this mean?

	ANSWER	Usually this means your station isn't communicating with the main computer in the office. Click on the EXIT POS button & again on the Exit Point of Sale button. A screen will pop up asking if you are sure you want to exit, click OK. Now go to the Backoffice / Server computer to make sure there is an SQL icon next to the clock on the bottom right. If it is not, double-click the Catapult icon. Now restart the POS computer. If the red light is still there, call DBS support.
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4.	QUESTION	I keep getting a box popping up saying that I'm getting a scanner error. How do I fix that?
	ANSWER	On the main screen click on POS > TERMINAL SETUP. Click on tab (3) MNTC OPTNS. Click on the dropdown under Maintenance Scanner & select NONE (even if it reads none) then SAVE. Now you can exit Terminal Maintenance.
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5.	QUESTION	My credit cards are not processing. What do I do?
	ANSWER	Go to the PC that runs your credit card software. Double-click on the $ on the bottom right next to the clock. Click on FILE > EXIT. Next start PC Charge again & test a card. If that doesn’t work call DBS Support.
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6.	QUESTION	I need to discount an entire check.
	ANSWER	Click on the TOTAL button. If you try to discount after entering an item in, it only lets you discount that item.
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7.	QUESTION	I am running a report and some (or all) of my data isn't there. What is wrong?
	ANSWER	Click on the RESET FIELDS button. This will reset the way you filtered the inventory the last time it was accessed.
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8.	QUESTION	When I start Catapult, I get a program error. What does that mean?
	ANSWER	If it reads "file access denied", just click CANCEL to close out the error message. That means Catapult is already started on that computer. Look on the taskbar for a minimized Catapult program.
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9.	QUESTION	I need to do a return. Help me!
	ANSWER	Click on the CORRECTIONS button then RETURN MERCHANDISE before you scan the product that needs to be returned. This puts the computer in the return mode.
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10.	QUESTION	I'm scanning a barcode and the wrong price is coming up. (ex. a beer barcode)
	ANSWER	On the main screen click on MAINTENANCE > INVENTORY & use the filter screen to narrow your search down. Once you find the item, click on the 3^rd tab. Then click on the box to the right of AUTO DISCOUNT. Make sure the formula reads AT ONCE by clicking on the EDIT FORMULA button and putting a check in the "Apply Discount only to Alt ID" box. Try to ring up the item again.
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© Delaware Business Systems			Phone: (302) 395-0900
191 Airport Road · New Castle, DE 19720			Fax: (302) 221-5620