Delaware Business Systems

		Digital Dining FAQ

		Credit Cards • Printing • POS Errors • Office

1.	QUESTION	What version of Digital Dining am I Running?
	ANSWER	You can check your version in several ways. If you are in the office, open the Backoffice Program. The version number is located in the top left corner of the window. If you are at the point of sale...double-touch the bottom blue bar (where the time is located.) The time will change to the version number.

2.	QUESTION	All of my credit cards are declining. How do I reset them?
	ANSWER	Typically, your credit card server is running in the Office. Go to the PC. Hold CTRL + ALT, then hit the DEL key on the keyboard. Click on TASK MANAGER. On the next screen, click once on DDCDSRV1 (to highlight it in blue.) Then click on END TASK. You may now close the Task Manager window. Unplug the black power cord from your DATACAP modem for a few seconds, then plug it back in. Make sure you have a red power light on the front of the modem. Now, click on START > PROGRAMS > STARTUP > DDSTART (or DDCDSRV1, depending on your version of Digital Dining.) Wait about 30 seconds, then test a Credit Card. If you are still having problem, contact your Credit Card processor. If everything is O.K. on their end, contact the DBS support department.
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3.	QUESTION	My credit cards are working on all of my stations except one. How can I check my Credit Card Swipe?
	ANSWER	Trace the cord from the Credit Card Swipe to the back of the station. Unplug it by pulling straight back. Plug it back in, making sure you put it in the KEYBOARD port, not the MOUSE port (the keyboard port is typically PURPLE, the mouse port is typically GREEN) Make sure you have a green light on the swipe. (If you don't, the swipe is probably bad...call DBS support) If it still doesn't work...try cleaning the magnetic reader. If you don't have a cleaning card, wrap a moist towelette around a regular credit card and run it through the reader a few times. If it still fails, call DBS support.
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4.	QUESTION	Nothing is going to any remote printers. What do I do?
	ANSWER	Most likely, your "Print Server" isn't running on your File Server (typically located in the office.) Go to that computer, and check the task bar. You are looking for a program called "Digital Dining Print Server." If you don't see it, click on START > PROGRAMS > STARTUP and then click on "DDSTART" or "Digital Dining Print Server" (depending on your version of Digital Dining) This will restart the print server. If the server is running on the task bar, click on it, then close it (by clicking on the X in the top right corner.) Follow the directions above to restart the print server.
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5.	QUESTION	I have one printer that is not printing. What do I do?
	ANSWER	First, check the obvious. Does it have paper? Is there an error light blinking? Is the power light on? Check all of your connections, and then reseat them (unplug them, wait a few seconds, then plug them back in.) Do this on the printer, then follow the cables and do the same on the other end. Turn off the printer, pull out the paper, put it back in and turn the printer back on. Send a test order to the printer. If it still doesn't print, switch printers with one that you know works. Send orders to both printers. If this doesn't fix the problem, at least you will know if the problem is in the printer, or the data line. Call DBS for support, and we'll be glad to help!
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6.	QUESTION	I'm getting an error on my station that says I'm logged in somewhere else. I've checked all other stations and I'm not logged in. Why is this happening and how do I fix it?
	ANSWER	More than likely, you had a station that was improperly shut down while someone was logged in. Digital Dining thinks that the server or bartender is still using that terminal. There are 2 ways to clear this message. If you are near a POS station, log in with a Manager ID, click on Register Options, and then RELEASE SYSTEM LOCKS. This will clear that message and the employee will be able to log in. If you are in the office, or don't have that Register Option, click on the CODEBASE SERVER (it's running on the task bar.) Click on the EXIT button and confirm that you wish to shut the program down. It will restart on it's own, when needed. The employee will now be able to log in.
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7.	QUESTION	I'm getting a box on one POS station asking for a data path. What do I do?
	ANSWER	If the error box is yellow and there is a line under the data path box that says "Automation Manager is not running," go to the File Server. Click on START > PROGRAMS > STARTUP > AUTOMATION MANAGER. This should allow the station to load into the POS program. If you don't see that line, or the error box is red, shut the station down. Look at the back of the station. Try and find your data cable (it looks like a wide phone cord, seen to the right.) Unplug it. Then plug it back in. (make sure it clicks into place.) Trace the cable back to where it plugs into the wall and do the same thing. Reboot the station. If this doesn't fix the problem, give DBS support a call.
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8.	QUESTION	I'm getting a box on all my stations asking for a data path. What do I do?
	ANSWER	If the error is on all of your stations, you are probably having a problem in your office. Check the File Server (the Main computer, usually located in the office.) Make sure it is on, and logged in. Make sure AUTOMATION MANAGER is running on the task bar. If not, click on START > PROGRAMS > STARTUP > AUTOMATION MANGER. Also, make sure the server is not locked up. If it is. Shut it down (by clicking on START > SHUT DOWN > RESTART, or hold the power button in until it turns off.) Boot the server back up, and log in. Also check your switch (it's a small box with a bunch of wires plugged into it, and green lights on the front. A sample is seen to the right.) Make sure the switch has power. You can unplug the black power cord from the back and plug it back in. Make sure the lights come back on. Once you have done this, reset each POS station. If you are still getting the same error, call DBS support.
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9.	QUESTION	I need to add a special to the menu for tonight. What's the easiest way to do this?
	ANSWER	The easiest way to add any menu item is to copy an existing one. To do this, go to the backoffice program and click on MENU > MENU ITEMS. Click on the FIND button and look up a similar item (if you are adding an entree, look up another entree, if you are adding an appetizer, look up an existing appetizer, etc.) Once you have that item on the screen, click on the ADD button on the top of the window. Type in the name for your new item and set the prices. Typically, that's it! (you may want to check the Windows tab and double-check what modifiers you are prompting for, make any changes if needed.) When you are done, click SAVE and EXIT. Your new item will show up in the same window as the one you copied.
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10.	QUESTION	My office reports are coming up short. What's wrong?
	ANSWER	Usually, you're filtering out data that you shouldn't be. Pull up the report in question. Click on the DEFINE button. Check the tabs for ASTERISKS next to them. (The asterisk means data is filtered out on that tab.) Click on any tab that has asterisks and see what is EXCLUDED. If it shouldn't be, double-click on it to INCLUDED that data in the report. Also check the main tab for your time, server, and cashier ranges. Typically, they should be set to 1-9999. If they are not, correct the ranges. When you are finished, click on SAVE and EXIT. Rerun the report. If you are still off, call DBS support.
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191 Airport Road · New Castle, DE 19720			Fax: (302) 221-5620