Contact Us302-395-0900

Services

Preventative Maint

“The last thing I need is a system failure at 7:45 on a Saturday night…”  Food service professionals all know that even the best computer systems cannot serve reliably without an exceptional, no-compromise customer-service organization behind it.  At DBS, our primary objective is very simple: to keep your POS System operating safely, reliably and at maximum performance.

The checklist below focuses primarily on hardware and services that are vital to the performance of your system.
 
SERVICES AVAILABLE:
Verify Backups

*Data backed up locally or on a removable USB thumb drive

Check Anti-Virus

*Anti-Virus software verification

Wiring Check/Cleanup

*Computer and POS wiring evaluated, labeled and certified

Optimize Old Sales Data

*Purging of older sales data and compacting the database

Labeling

*All data jacks and POS stations will be labeled and inventoried

Marketing Support

*Install customer logo or message on guest receipts and screen saver images

Test UPS/Battery Backups

*Test each UPS/Battery Backup

Hardware Checks

*Server and POS Terminal – inspect power supply, motherboard and fans
*Replace any worn or damaged cables
*Clear fans and vents of dust and debris
*Printers will be cleaned and tested
*Touch screens will be cleaned and calibrated
*Credit card Readers will be cleaned and tested

Remote Support

*Test system to verify remote access to system is available during emergencies

Contact our DBS Customer Care Division for information on pricing and scheduling for this Preventative Maintenance Program.
 
PHONE: 302.395.0900 x308
EMAIL: customercare@dbs4pos.com
Use this form to contact a DBS support technician with a NON-EMERGENCY support question. These questions will NOT be addressed until the next business day. If you require immediate assistance, please call our office at (302) 395-0900 and follow the prompts for service. Normal Service rates apply for e-mailed support questions.

Submit Your Request
To request a quote or for more information, please fill out the following form. Or, call our Sales Office at (302) 395-0900.
Close This Window
To request support, please fill out the following form. Or, call our Support Center at (302) 395-0900.

Submit
Close This Window