Provides unlimited remote-only email support to help resolve software issues.
Includes unlimited phone and remote dial-in support during normal business hours only.
A bronze agreement consists of phone and remote dial-in support for all technical issues 7 days a week, including holidays.
A Silver Agreement consists of the Bronze phone and remote dial-in support as well as 5-day onsite support Monday - Friday, 8:30am-5:00pm (Excluding major Holidays.) This agreement covers labor, travel, and loaners for all hardware sold by DBS. Also included are discounts on select hardware and onsite training sessions as well as FREE travel charges for after-hours service calls.
Gold Agreements include everything from the Bronze and Silver Plans, but also include service coverage after 5:00PM (including weekends and Holidays!)
Pre-pay DBS for support and use that money towards: Discounted labor and travel rates, phone support, replacement hardware, equipment repairs, etc. This block of money never expires! Several starting amounts are available.
Payment Plans are now available. Contact our Support Agreement Sales Person for specific information about your establishment by clicking Support Agreement rebates are available for customers who opt to process credit cards through DBS. Contact us for more info - or read about credit card processing options.
Use the chart below to compare features and benefits of the various service agreements available at DBS. In addition to the 5 options below, we also offer a "Pre-Pay" option that can be purchased individually or in conjunction with any of the agreements below. Our Pre-Pay agreements are available in different amounts and reduce our onsite labor and travel fees from our standard price – and never expire!