DBS has always been there to quickly answer questions when they arise. I highly recommend DBS for any business considering a POS system purchase.
-- Mike Fisher, Soup R Wraps (New Castle, DE)
FAQs
DBS and Wirehead have merged to serve you better!
We are pleased to announce that DBS (Delaware Business Systems) and your current point of sale provider, Wirehead Business Technologies, have recently joined forces to better serve you. Operating under the name DBS, together we are committed to providing you an enhanced level of responsiveness and support, along with better pricing. With this merger, look for increased technical support as well as an expanded range of products and services to help you continue to grow your business and improve your profitability.
Below, you will find a list of frequently asked questions. If you have additional questions or need clarification, please contact Kevin Dunn at the DBS Customer Care department. He can be reached via email at customercare@dbs4pos.com or phone at 302.395.0900 x308.
You are located in Delaware and we are in Altoona. How do you expect to give timely customer support when you have to come to my site that is 140 miles away?
DBS and Wirehead have joined forces. All of the same technicians that were at Wirehead are now employed by DBS. When a call comes in, we will use our combined power to make sure your issue is resolved as quickly and professionally as possible. If that means dispatching a technician from our New Castle, DE, Rehoboth Beach, DE or Harrisburg, PA office – we will do what is best for our clients.
I have nine months remaining on my service agreement. Will there be a price increase after it expires?
We are reviewing each service agreement when it is time for renewal. DBS is honoring all agreements that were made with Wirehead until they expire. Shortly before they expire, you will receive a quote to renew. In almost every case – you will have more options than before, increased coverage, and a lower price.
Bill the service technician knows my POS system well. Who will I speak with in the future when I have a problem?
If you are familiar with a technician, they will still be available. But you will have more skilled technicians than ever before to troubleshoot and repair your problem. DBS currently has over 20 full time phone and field support technicians at your disposal... and each of them will be able to easily contact your previous Wirehead representatives if needed.
Does your technical support staff at DBS understand my POS software suite and can you give me adequate phone support?
Yes! DBS has been the top Digital Dining reseller for the last 5 years running. Our staff is very familiar with Digital Dining and how it is configured. The representatives from Wirehead that serviced your Future POS system are now employed by DBS as well. We have systems in place to provide top-notch phone and remote support, no matter what software package you are using.
How are your products, services and brands different from Wirehead?
You can visit our website at www.dbs4pos.com to see all of the different products and add-ons DBS now can offer you. You can also speak with a sales representative to set up face-to-face meeting or demo by contacting sales@dbs4pos.com. In addition, we are inviting all of Wireheads clients to visit with us at our Hospitality Technology Expo on November 9, 2010 at the HOLIDAY INN-WEST, located at 5401 Carlisle Pike, Mechanicsburg, PA, from 10am to 4pm.
Are your services better or more comprehensive than what I am currently getting now?
DBS prides itself on providing quick and professional service. We have a large support staff and a large office, warehouse and service center to give you the best support possible. Wirehead was also an superior support center - but with our combined efforts, expect nothing but the best.
Will the name of the company change to DBS or Wirehead/DBS?
Both locations will sell and service under the name DBS. We have offices in New Castle, DE, Rehoboth Beach, DE and Harrisburg, PA.
Are you going to be open on Holidays for technical support?
Yes! Emergency Support is available to all of our clients 365 days a year, 24 hours a day. We offer service agreements that cover this support as well. You may contact our Service Agreement Sales Rep (Jolie Marek) at jmarek@dbs4pos.com for more information.
Will I still be able to get thermal and impact paper and ribbons with my Premier Service & Support program?
No. We are not going to offer free paper with our support agreements. But in almost every case - the price for your support agreement will go down, and your coverage will go up. With our increased buying power - you can also expect to pay much less for paper and supplies from DBS.
Ubon
Chef/Owner Wit Millburn was quoted as saying “The FuturePOS point-of-sale system is ideal for managing my plate and beverage cost.”...
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